WARRANTY POLICY
1. DWMEIGI EBIKE recommends professional assembly of our e-bikes and
damage caused by improper assembly is not covered
2. DWMEIGI EBIKE will not warranty products or service related to accident, acts
of God, modifications, incompatible replacement parts not intended for use on
our bikes, commercial use, abuse, neglect, operator error, stunt and extreme
riding, water damage or improper maintenance
3. Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited
warranty but may be replaced at the discretion of DWMEIGI EBIKE
4. As noted in (3), batteries are considered consumables, and replacement is
strictly limited to defective batteries
5. Customization of the motor, gears, and controllers will void warranty claim
6. Normal wear and tear are not covered
7. DWMEIGI EBIKE may not be exactly as shown in the photos on the DWMEIGI
EBIKE' website and third party websites due to shortages of parts (related to
the supply chain) and/or upgrades to components of the bikes. Substitution of
parts is not considered sufficient cause for the return of a bike or replacement
of parts
8. Bikes are only warrantied in the jurisdiction of sale
9. Warranty is not covered for replacement products
10.Warranty is non-transferable and proof of purchase must be provided upon
request
11.Bikes purchased from unauthorized dealers are not covered by this warranty
12.Upon request DWMEIGI EBIKE may ask for images and videos for warranty
verification purposes
13.While every effort is made to ensure quick processing of warranty claims
DWMEIGI EBIKE requires up to 30 days to process warranty claims
Components and warranty level:
- Consumables (batteries, tires, tubes, brake pads, chains, grips, spokes, and cables) - 1 year
- Bike frame - 2 years
- All other parts - 1 year limited
